Integration Issues

Twitch or Discord integration not working? Here's how to fix the common problems.

Twitch chat bot not responding

1. Check your Twitch connection. Go to Account Settings › Integrations. If Twitch shows “Reconnect needed,” click it and re-authorize.
2. Verify the bot is in your chat. Type !gs-help in your chat. If the bot doesn't respond, it may have been removed.
3. Re-authorize Twitch. Disconnect and reconnect Twitch to refresh our access tokens.
4. Check your channel mode. If your chat is in subscriber-only or follower-only mode, the bot needs to meet those requirements.

Twitch channel-point reward missing

We create a “Reroll the Streamer’s Combo” reward when you enable channel points in the Twitch Hub. If it's missing:

1. Check that you're an Affiliate or Partner, since channel points require this
2. Check that channel points are enabled in your Twitch dashboard
3. Disable and re-enable channel points in the Twitch Hub, which recreates the reward

If the reward keeps disappearing, email support@gameshuffle.co.

Discord bot offline

1. Check the bot status in your server. Does the bot appear in the member list?
2. If the bot isn't in your server, go to Account Settings › Integrations, disconnect Discord, then reconnect and re-add it to your server.
3. If the bot is in the server but not responding, check the bot's role permissions. It needs at minimum View Channel, Send Messages, and Use Slash Commands.

Slash commands not appearing

Slash commands take 1 to 5 minutes to register after you add the bot. If they're still not appearing:

1. Refresh Discord (close and reopen the app)
2. Try typing / in a channel where the bot has permissions
3. If still nothing, kick the bot and re-add it

EventSub subscriptions out of sync

If the dashboard shows fewer than 4 of 4 EventSub subscriptions active:

1. Open Twitch Hub › Connection Status
2. Click Sync bot subscriptions
3. The page refreshes, and health should now show 4 of 4

“GameShuffle Bot” was banned or timed out

If the bot is banned from your channel, unban it from your Twitch dashboard. We don't currently support self-service unban, so if it's a recurring issue, email support@gameshuffle.co.

Still having integration issues?

Email support@gameshuffle.co with:

• Which integration is having issues (Twitch or Discord)
• Specific error messages or behavior
• Your Twitch username or Discord server name
• When the issue started

The more details you give us, the faster we can fix it.