Contact GameShuffle
Can't find what you need in our help center? Reach out and we'll help. We respond within 1–2 business days.
How to reach us
General questions or technical issues
- Account or login issues
- Integration problems (Twitch, Discord)
- Feature questions
- Bug reports
- General feedback
Billing and subscriptions
- Refund requests
- Payment failures
- Invoice questions
- Subscription changes
Privacy and data requests
- Data access requests
- Data correction requests
- Account deletion requests
- Privacy policy questions
Security disclosures
- Vulnerability reports — we appreciate responsible disclosure and respond promptly
Legal correspondence
- Terms of service questions
- DMCA copyright notices
- Other legal notices
What to include in your email
- Your account email (if applicable)
- A clear description of the issue
- Any error messages you're seeing
- Steps to reproduce the problem
- Screenshots if relevant
Response time
We respond within 1–2 business days. Urgent security or billing issues are prioritized.
If you haven't heard from us in 3 business days, your email may have been caught in a spam filter — try resending or use a different alias.
Mailing address
GameShuffle is operated by Britton Lorentzen, doing business as Empac and GameShuffle:
4904 168th Ave E
Lake Tapps, WA 98391
United States
For most issues, email is faster.