Contact GameShuffle
Can't find what you need in our help center? Reach out and we'll help. We respond within 1 to 2 business days.
How to reach us
General questions or technical issues
- Account or login issues
- Integration problems (Twitch, Discord)
- Feature questions
- Bug reports
- General feedback
Billing and subscriptions
- Refund requests
- Payment failures
- Invoice questions
- Subscription changes
Privacy and data requests
- Data access requests
- Data correction requests
- Account deletion requests
- Privacy policy questions
Security disclosures
- Vulnerability reports (we appreciate responsible disclosure and respond promptly)
Legal correspondence
- Terms of service questions
- DMCA copyright notices
- Other legal notices
What to include in your email
- Your account email (if applicable)
- A clear description of the issue
- Any error messages you're seeing
- Steps to reproduce the problem
- Screenshots if relevant
Response time
We respond within 1 to 2 business days. Urgent security or billing issues are prioritized.
If you haven't heard from us in 3 business days, your email may have been caught in a spam filter, so try resending or use a different alias.
Mailing address
GameShuffle is operated by Britton Lorentzen, doing business as Empac and GameShuffle:
4904 168th Ave E
Lake Tapps, WA 98391
United States
For most issues, email is faster.